Customer information

On 12 March 2019, a fire broke out in our factory in Waltershausen on a production facility for rubber-coated fabrics. However, the fire was quickly brought under control, which is why damage was limited to the immediately affected production area.

After the production hall was cleared and the damage surveyed, repair work began immediately in order to supply you, our clients, as quickly as possible again. As only a part of the product portfolio is affected and several products of our PHOENIX Xtra BLANKETS brand can also be manufactured at the Northeim site, we are confident that product deliveries will fully resume within a short period. This is especially true for our core products, such as RUBY. These will be shipped again at short notice.

There is sufficient stock in our regional warehouses and with our international marketing partners to bridge the downtime.

Your responsible contact partners will be happy to provide you with information regarding the status of your order at any time and give you the respective delivery times.

We are doing everything in our power to normalize the situation again as quickly as possible. Should isolated bottlenecks in delivery occur, however, we ask for your understanding.